be used if password and then 12. Change the Label
other two message ,
• Busy — This can only
4. Re-enter the new you just created.• Temporary — This overrides the
,
• Unavailable Message — Most common, used by default
#the new line
dial planwebsites:
want to use:and then press
and then choose part of a
Information obtained from
of greeting you least four digits
Available agents greeting
the Button Type your line is Return to Top
1. Determine what kind password of at 11. From Button Configuration, select Line as be used if to 0 + extension.Change your greeting
3. Enter your new 10. Click Devices• Busy — This can only 2. Transfer the call • Change passwordpassword.9. Click• Unavailable — Most common, used by defaultdetails.• Escape to operator
to change the set towant to use:phone guides for • Allow message reviewthen press 5 answer, send to is of greeting you on your phone, check out our the following options:Mailbox Options and 7. Verify If no Determine what kind to do this
3. You can customize 2. Press 0 for to 0 seconds.4. Enter a Namehelp learning how
then choose SettingsChange your password6. From Dial Plan, set Ring simultaneously
as needed.phone. If you need
left sidebar and Show All | Hide Allfor the line.populate the Extension; change this number
transfer from your icon in the Return to Top4. Enter a Name number will automatically 1. Initiate a blind
2. Click the gear
(default is 0000).
as needed.3. The next available Delete Temporary MessageChange your settings3. Dial your password populate the Extension; change this number |4. Press 2 to 5. Hang up.
2. Enter the extension.
number will automatically Return to TopRecord Temporary Message.prepended message.softphone app.3. The next available
Please note:3. Press 4 for forward without a desk phone or Add Linemobile devicesMailbox Options.the message or
(default is 0000).and then click • .wav — Larger file size, better compatibility with 2. Press 0 for want to prepend 3. Dial your password the left sidebar (default, recommended)
greeting
4. Choose if you extension.2. Click Lines in • .wav49 — Smaller file size
Remove a temporary
Forward Message.1. Call your office phoneformat:Please note:3. Press 8 for Remote phonenotifications on a
then choose the 5. Hang up.New Messages.2. TapSet up visual
4. Turn on and
prompts to accept, review, or re-record the recording.
2. Press 1 for icon.• Privacy settings3. From , check4. Follow the voice delete, press 7.1. Tap the home • Escape to operatorthen choose Settingsa temporary message.you want to
app
• Message Reviewleft sidebar and 3. Press to record found the message
From the mobile • Timezoneicon in the
Options.
5. Once you have
app
the following settings:
2. Click the gear 2. Press for Mailbox a different folder.From the desktop tab to customize press #.greeting for vacation/holiday/etc.2 to open (default is 0000).• Fax options
password and then Add a temporary new messages or 3. Dial your password • Omit options4. Re-enter the new Please note:4. Press 1 for these steps.settings:#.
6. Hang up.
(default 0000).
line before completing customize the following and then press prompts to accept, review, or re-record the recording.3. Dial your password to the device, select the desired General tab to least four digits 5. Follow the voice
Before we get started, let's check a few things:
these steps.multiple lines assigned to change that, click thepassword of at greeting typeline before completing 2. If there are 0000. If you want
Record Your Greeting From Your App
3. Enter your new 4. Record the desired
to the device, select the desired icon on it.By default, your password is
password.Options.multiple lines assigned have an envelope
6. Hang up.
to change the 3. Press for Mailbox 2. If there are phone model, this button may prompts to accept, review, or re-record the recording.
then press 5 types when selectedicon on it.
the Messages key. Depending on the 5. Follow the voice Mailbox Options and
other two message have an envelope phone or press
greeting type.2. Press 0 for • Temporary — This overrides the
phone model, this button may
Record Your Greeting From Your Deskphone
deskphone4. Record the desired to change that, follow these steps:
dial plan
the Messages key. Depending on the From my personal Mailbox Options.0000. If you want part of a
phone or press Show All | Hide All3. Press 0 for
By default, your password is your line is
press #13. Click
types when selectedprompts to accept, review, or re-record the recording.
6. Hang up.
Set Your Password
3. Press 0 for part of a want to use:
when you are the recording.• Temporary — This overrides the • Busy — This can only 3. Click the record
Log in to with a line/extension. Reach out to "fixed" later without me is actually what here.
with 2? I haven't run into • That's a good intended functionality - that the IVR
• However, on the IVR agents are available?loop setting somewhere a long time
that ZD is
• Hi Allison -• Sorry about the year. I am perfectly
into Team, Professional, and Enterprise?with Basic.
listed under Features, but the Pricing only feature I'm looking for, I don't think it
• Thanks. It would cost
tip, if you are
lower than Basic, because these settings
have Talk basic, but to be versions of the field.• Select the Lines
number to a
Record Your Greeting
following the steps message, you can create Available agents greeting
of agents and
to group routing. If you have this message is agents greeting, which is in digital linesPhone lines and
the following table.• Select the Lines 5. Follow the voice
types when selectedyour line is
of greeting you 5. Tap the button
button to start dial plan
• Unavailable — Most common, used by default
Set Your Password
top left.yet.as a user
Customize Your Settings:
that would be my question. The current functionality might chime in
options to start
pressed?
1 is pressed. Is this the Ben
be happening if
1 - is there a
the music for
clip (:08 sec) for both "wait" and "hold" but it appears
in your favor. :/price.2 grand a
and Advanced fit else would come slew of features is really the
soon.• As a quick at a level • I think I
routing, you see two version in the
> Talkgreeting for a
change it yourself to leave a to change the
calls to groups
greeting only applies
presses 1 while The default Available Phone lines and digital linesyou need from
> Talk
greeting type.
other two message
be used if Determine what kind
1. Dial *99 from your the recording.4. Tap the Record part of a type.gear on the
not set up are set up it wasn't a mistake Thank you - yes, this does answer if a PM
change the menu when 1 is
another option when Thanks,
2 - why would this Three questions:
to sit through a short music
didn't work out
daily at that
cost an extra more confused, to be honest. How do Basic
those features, so I don't know what There is a
1. Dial *98 from your up to Basic. Since business hours change coming up
• Hey Joel -
Subscription. However, I must be Sort by
schedules to call
tab, select your customized
icon () in the sidebar, then select Channels
the Available agents greetings) and then manually prompt for customers If you want be played. See Routing incoming
The Available agents when callers connect. If the caller digital linesdigital linesPhone lines and
• Configure the settings icon () in the sidebar, then select Channels 4. Record the desired
1. Dial *99 from your • Temporary — This overrides the • Busy — This can only ORbutton to end types when selected
your line is the desired greeting 2. Click the settings if you are • Make sure you
make sure that • Brandon,
but I wonder itself if you VM setting for corresponding number, I can over-ride this with
• Hi Todd,not seeing?are available.and callers have
I have loaded pricing change, Joel - I know it
my vm greeting • Thanks for clarifying. Now it will
• I'm a bit a few of it.$864/year to go ASAP, as there's a pricing
for me.
level I'm at under
Return to topone or more • In the Settings • Click the Admin
To manually change (see Managing outgoing
version without the
with IVR.
greeting will not
restart.
greeting is played Phone lines and Phone lines and
Line type
• tab.• Click the Admin Mailbox Options.dial plan• Unavailable — Most common, used by default
done.5. Tap the Stop other two message
be used if button next to
your mobile app.your system admin
realizing it.I prefer, just wanted to
Brandon
this, sorry I can't test it
question - does it resolve menu settings over-ride the default
menu for the Thank you
that i am even when agents
looping the clips • Nicole -
timing of that
happy manually changing
• Hey Joel -• Hey Joel -
page only lists will be worth
us an additional going to upgrade, I'd do it
do not appear honest, it doesn't show what
following settings:When you apply tab.custom versionbelow.your own version to a custom Routing incoming calls
IVR enabled, the available agents being played, the message will
the Settings greeting).
